

The created pcap file can then be emailed to the Dial 9 support team if requested. If promiscuous mode was not enabled, please enable and start a new capture. You can check that promiscuous mode is enabled by going to Capture > Options and making sure the checkbox is selected towards the bottom of the window. Promiscuous mode should be enabled by default, this will allow you to see all packets on the network, not just those for your network adapter. The packet capture can now be saved by selecting File > Save. Once you have enabled Wireshark and re-created your issue, you can then stop the capture by selecting the red square stop button in the toolbar. Capture export supports all the usual transfer methods normally associated. From here you can double-click the network interface that you would like to start capturing data for.Īfter double-clicking a network interface you will start to see the packets sent to and from your system in real time. To view a capture in Wireshark, we need to first export it from the router to a PC. When opening Wireshark you will see a list of available network interfaces under the Capture heading on the main screen. This should be enabled by default but please check by going to Capture > Options and making sure the checkbox is selected towards the bottom of the window. Promiscuous mode allows you to see all packets on the network, not just those for your network adapter. Wireshark has an option called promiscuous mode. Keep in mind that the maximum length of time over which you can capture data is one week. After you enable the network capture feature, you specify how long you want to capture network packets by setting a date and time. pcap file format, which you can view with a tool like Wireshark. Wireshark can be downloaded from the official website here. Genesys Cloud saves the packet capture information in the.
